• Friends and Families of Special Children - Mobile Slide One

    Friends & Families Register with us today, simply click on the link Register

  • Friends and Families of Special Children - Mobile Slide Two

    Friends & Families Subscribe to our Fundraising Newsletter to find out how you can help us Subscribe

  • Friends and Families of Special Children - Mobile Slide Three

    Friends & Families For a full listing of all our forthcoming events, please click on the Activities link Activities

  • Friends and Families of Special Children - Mobile Slide Four

    Friends & Families "We're so grateful we can have unforgettable days out thanks to the event you put on. We can't thank you enough" Contact Us

HealthCare Complaints

HealthCare Complaints

To complain about NHS Services –

NHS Choices

A website that provides information from the NHS about medical conditions, treatments, local services and healthy living.

Livewell Southwest (formally Plymouth Community Healthcare)

An independent social enterprise providing integrated health and social care services for people in Plymouth, including community, physical and mental healthcare and adult social care assessment services. For compliments and complaints Tel 01752 435201 or email customerservicespch@nhs.net.

Patient Advice and Liaison Service (PALS) Plymouth Hospital Trust

PALS at Derriford Hospital offer support, information and assistance to patients, relatives and visitors experiencing issues in relation to Hospital care.

Patient Advice and Complaints Team (PACT)

PACT provide an advice and liaison service between patients and the hospital, advice and support concerning complaints about hospital services, or queries regarding the commissioning functions of the CCG.  They are part of the Northern, Eastern and West Devon Clinical Commissioning Group (CCG) and are based in Devon but cover Plymouth services.

NHS England

A national liaison service providing support to patients and their relatives experiencing issues in relation to NHS primary care (eg. GP, Dentist, Opticians, Pharmacy).

Other Complaints Services

General Medical Council

Action can only be taken in relation to registered doctors if you feel a doctor’s actions have endangered patient safety. However, most complaints can be settled locally, by the doctor’s employers e.g. NHS Hospitals, GP Practices; who have their own complaints procedures.

Parliamentary and Health Ombudsman

If you remain dissatisfied with the response to a formal complaint, you can contact The Parliamentary and Health Service Ombudsman, who can assess whether your complaint has been dealt with correctly and fairly.

Social Care Services

Customer Relations Team

A complaints, compliments and comments service concerning both adult and children’s social care services in Plymouth.  They are independent of the social services team. Tel 0800 068 1249

Mental Health Services

Mental Health Matters

Providing support, guidance and information for service users and carers.

Heads Count

Working with service commissioners, sharing your views and experiences of mental health services, to improve services for the future.

Gateway Team

Located at Windsor House, the Gateway team is a mental health support service for children, young People and families, offering a coordinated early help response; ensuring services work together to tackle all the issues that may be arising, rather than people having to knock on a number of services ‘doors’ to get help. Tel 01752 668000

What our friends and families say...

“The emotional support I received from my befriender was fantastic and the opportunity to off load and reveal my concerns and fears was like having a huge weight lifted off my shoulders.”

Gareth Allen (parent)

Not only does the charity provide exciting experiences for the children but can also help with much needed support for the parents.  Being a parent of a disabled child can at times be very lonely and isolating.  To meet with other parents on these activity days is a breath of fresh air and helps you to realise that there are many other people like you facing the similar day to day challenges of having a disabled child.  From our personal experiences we can share stories, offer help and advice and even make new friends.

January 2018

“Thank you to all staff for looking after our kids at Magdalen Farm. Oliver has really enjoyed himself and can’t wait till the next time.”

August 2017

“What a fantastic friendly welcoming place. We visited for the first time this morning for help to fill in a DLA form for our eldest daughter. We were given great help and advice with something we found very overwhelming and difficult.”

February 2017

“Thank you, yet again, to Friends & Families of Special Children for providing opportunities for my son that I never thought he would be able to do.  During the summer he was able to have surfing lessons and enjoy other water sport activities organised by the charity.   When we arrive at the sessions they are always very well planned and as parents we have no explaining to do and even better no apologising for our child’s behaviour!  The staff have an amazing understanding and empathy on the needs of various disabilities of the children and this helps to keep everyone relaxed and happy including the parents/carers!”

October 2015

“It was the best day ever being able to go swimming as a family with her little sister who can only use a hydrotherapy pool. We’re so grateful we can have unforgettable days out thanks to the events you put on. We can thank you enough.”

May 2016

Activity Calendar

Please note our activities can be browsed by date using the interactive calendar below. A light green square indicates there are events scheduled on that day. Simply hover over the square and the number of events on that day will appear. Click on view events and a list of the events will be shown above. You can then click-through to go to the specific event page for more details and to book.

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